FAQ

If you have other burning questions we weren’t able to address here, feel free to email.

Products

Our jewelry is crafted from high-quality materials, including sterling silver (925), gold plating, and various semi-precious gemstones. Each piece undergoes meticulous craftsmanship to ensure durability and timeless elegance.

While we offer a curated selection of jewelry designs, we understand that personalization is important. Contact our customer service team to inquire about customization options for select products.

Shipping

Our online store now offers free 3-5 day shipping for US domestic addresses only, regardless of what you order.

We offer both domestic and international shipping options. Domestic orders within Pakistan typically take 2-3 working days for delivery, while international shipping times vary depending on the destination.

Shipping costs are calculated based on the weight of your order and the destination. You can view the shipping fees at checkout before completing your purchase.

Billing

We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD) for select regions. Please note that full advance payments are required for COD orders to confirm your purchase.

Yes, we prioritize the security of your payment information. Our website is equipped with encryption technology to safeguard your data and ensure secure transactions.

Order questions

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the progress of your delivery through the respective delivery company’s online tracking portal.

No, order tracking is included with your shipping fee. You can track your order’s journey from our warehouse to your doorstep at no extra cost.