FAQs

We use Sterling Silver (925)—92.5% pure silver with 7.5% other metals (usually copper)—for durability and lasting shine. We also use high-quality gemstones and premium pearls, all carefully selected for beauty, consistency, and durability.

Yes, tarnishing is a natural reaction of 925 silver when exposed to air, moisture, sweat, or perfumes. To reduce tarnish:

• Keep jewelry dry
• Store in airtight pouches
• Avoid contact with water, lotions, or chemicals

Jewelry making time: approximately 13–15 days for handmade pieces.
Shipping timeline:

• Within Pakistan: 2–5 business days
• International: 7–14 business days (depending on destination)

Absolutely—we ship globally, bringing our luxury handcrafted jewelry to customers around the world.

We support:

• COD (Cash on Delivery) – within Pakistan
• Credit and Debit Cards
• Bank Transfers (local and international)

Since each piece is handcrafted to order, returns and exchanges are only accepted for damaged or incorrect items within 7 days. We do not offer resizing at this time.

For international customers: import duties and taxes may apply, based on your country's regulations. These are not included in our prices.

Yes, international customers may be subject to customs duties, taxes, or import fees depending on the destination country's regulations. These charges are not included in the product or shipping prices and must be paid by the recipient upon delivery.

The buyer is fully responsible for any applicable customs duties, taxes, or fees. Gems n Jocales has no control over these charges and cannot predict their cost, as they vary from country to country.

For legal and compliance reasons, Gems n Jocales does not alter customs documentation. Orders are shipped with accurate invoices and values to ensure proper processing.

If customs fees are refused and the parcel is returned to us, the original shipping cost will not be refunded. Additional return shipping or restocking fees may also apply.

Please check with your country's customs office or postal service for a duty and tax estimate before placing an order.

As all jewelry is handcrafted to order, we do not offer returns or exchanges unless the product is damaged or incorrect upon arrival.

If you receive a damaged, defective, or wrong item, please contact us within 24 hours of receiving your order. Include:

• Clear photos of the product and packaging
• Your order number
• A description of the issue

We will promptly review and offer a replacement or resolution if your claim is valid.

Order cancellations are only possible within 12 hours of placing the order. After that, the crafting process begins and cancellations are not accepted.

Because each ring is made to your selected size, size exchanges are not accepted. Please refer to our Ring Size Guide before ordering to ensure the perfect fit.

If a return is approved due to our error (e.g., damaged or incorrect item), we will cover return shipping. For all other situations, the customer bears shipping costs.

Use our Contact Page with your name, order number, and images (if applicable). We typically respond within 1 business day.