Return & Cancellations

At Gems n Jocales, we take pride in the quality of our craftsmanship. However, we understand that sometimes unforeseen circumstances may arise. Here’s our policy regarding cancellations and returns:

Cancellation:

  • If you wish to cancel your order, please contact us as soon as possible.
  • Orders can only be cancelled before they enter the manufacturing process.
  • Once production has begun, cancellations may not be possible.
  • We aim to accommodate cancellation requests promptly to ensure customer satisfaction.

Returns:

  • We accept returns only in the case of manufacturing faults.
  • If you believe your item has a manufacturing fault, please contact us within [number] days of receiving your order.
  • Provide us with details and photographic evidence of the fault to expedite the return process.
  • Our team will assess the issue and determine if a return is necessary.
  • If a return is approved, we will provide instructions on how to return the item.

Refunds:

  • Refunds are issued only for items deemed to have manufacturing faults.
  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued to the original payment method used for the purchase.

Customer Satisfaction:

  • Your satisfaction is our priority. If you have any concerns about your order, please don’t hesitate to contact our customer service team.
  • We are committed to resolving any issues promptly and ensuring a positive shopping experience with Gems n Jocales.

Please note that personalized or customized items may not be eligible for return unless there is a manufacturing fault. Thank you for your understanding and cooperation.